Privacy Policy

1. Who We Are

Runlong Pack is the brand and website of Shantou RunLong Packaging Co., Ltd., a custom packaging supplier based in Shantou, Guangdong, China.

This Privacy Policy applies to personal information collected through runlongpack.com, our website inquiry forms, email communications and other direct communications related to our products and services.

For purposes of this Privacy Policy, Shantou RunLong Packaging Co., Ltd. is responsible for the personal information it collects and uses through these channels.

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide to Us

When you contact us, request a quotation or discuss a packaging project, you may provide information such as:

• Your name.
• Company or organization name.
• Business email address.
• Telephone or WhatsApp number.
• Country or region.
• Shipping or delivery information.
• Product and packaging requirements.
• Bag type, size, material and printing requirements.
• Estimated order quantity.
• Artwork, logos, dielines, designs or reference files.
• Messages, questions and other information you choose to provide.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider or enabled website services. This may include:

• IP address.
• Browser type and device type.
• Operating system.
• Approximate geographic location derived from IP address.
• Pages visited and referring pages.
• Date and time of visits.
• Website interaction and performance information.

3. How We Use Your Information

We may use personal information for legitimate business purposes including:

• Responding to inquiries and quotation requests.
• Understanding your packaging requirements.
• Recommending packaging formats, materials and specifications.
• Preparing quotations, samples and order information.
• Reviewing artwork and production files.
• Communicating about sampling, production, quality control and delivery.
• Processing and supporting customer orders.
• Providing after-sales support.
• Maintaining business and transaction records.
• Improving our website, services and customer experience.
• Protecting our website and business from fraud, misuse and security threats.
• Meeting applicable legal, tax, accounting or regulatory obligations.

We do not use information submitted through a packaging inquiry for purposes that are materially unrelated to the reason you provided it without an appropriate legal basis where one is required.

4. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal information, that basis may include:

• Steps before entering into or performing a contract: for example, responding to a quotation request, preparing samples or fulfilling an order.
• Legitimate interests: such as communicating with business customers, improving our services, protecting our website and managing our business relationships.
• Consent: where you have provided consent and consent is required for the relevant processing activity.
• Legal obligations: where processing is necessary to comply with applicable laws, regulations, accounting requirements or lawful requests.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Packaging Artwork and Project Files

Because we provide custom packaging services, customers may send us artwork, logos, packaging designs, dielines, photographs, product information or other project files.

We use these materials as reasonably necessary to evaluate project requirements, prepare quotations, review printability, produce samples, manufacture packaging and provide related customer support.

Please avoid including unnecessary personal or sensitive information in artwork or files submitted to us.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance and, where enabled, analytics.

Cookies are small data files that may be stored on your device when you visit a website. Some cookies may be necessary for the website to function correctly, while others may help us understand how visitors use the website.

Depending on your location and applicable law, you may be offered controls relating to non-essential cookies. You can also manage cookies through your browser settings. Blocking certain cookies may affect some website functionality.

7. How We Share Information

We do not disclose personal information to third parties except where reasonably necessary for our business, requested by you or permitted or required by law.

Information may be shared with categories of recipients such as:

• Website hosting and technical service providers.
• Email and business communication service providers.
• IT, security and website support providers.
• Shipping, freight and logistics providers where required for an order.
• Payment, banking or transaction service providers where applicable.
• Professional advisers such as accountants or legal advisers where necessary.
• Government, regulatory or law-enforcement authorities where legally required.

Service providers are expected to process information only for legitimate service-related purposes and subject to appropriate confidentiality or data protection obligations where applicable.

8. International Data Transfers

Runlong Pack serves customers internationally and operates from China. As a result, personal information submitted by visitors or customers in other countries may be processed in China or other countries in which our relevant service providers operate.

Data protection laws may differ between countries. Where applicable law requires safeguards for international transfers of personal information, we take reasonable steps intended to comply with those requirements.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining customer relationships, handling inquiries and orders, resolving disputes and satisfying legal, accounting or record-keeping requirements.

Retention periods may vary depending on the nature of the information, the status of a customer project and applicable legal requirements.

When personal information is no longer reasonably required, we may delete it, anonymize it or securely retain it where continued storage is legally required.

10. Data Security

We use reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, internet transmission, email system or electronic storage method can be guaranteed to be completely secure. You should therefore use appropriate care when transmitting confidential information electronically.

11. Your Privacy Rights

Depending on where you live and the data protection laws that apply, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with an appropriate data protection authority where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

To make a privacy request, contact us using the details at the end of this policy. We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If California privacy law applies to our processing of your personal information, California residents may have specific rights under applicable law, subject to relevant exceptions and eligibility requirements.

Depending on the circumstances, these rights may include requesting information about personal information collected, requesting correction or deletion, and exercising other privacy choices provided by applicable California law.

We will not unlawfully discriminate against an individual for exercising privacy rights provided by applicable law.

California residents wishing to submit an applicable privacy request may contact us at loretta@runlongpack.com .

13. Children's Privacy

Our website and packaging services are intended primarily for businesses and business professionals. They are not directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or communication services, such as social media, messaging platforms, marketplaces or other external websites.

When you leave our website or interact directly with a third-party service, that third party's privacy practices may apply. We encourage you to review the relevant privacy information provided by those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services or applicable legal requirements.

When we make changes, we will publish the updated version on this page and revise the "Last updated" date above. Where required by applicable law, we may provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a request relating to your personal information, please contact us.